PRM/CRM Solutions

Partner Relationship Management (PRM) and Customer Relationship Management (CRM) are advanced business methods to build and maintain relations between an organization and its channel partners. These relations are vital for every vendor or service provider, since they depend on their collaborative partners with whom they can extend the boundaries of the enterprise and reach new markets they wouldn't be able to reach otherwise. Adopting PRM/CRM solutions brings quantifiable business results such as increasing revenues, enhanced sales force performance, improving productivity, workflow effectiveness and customer loyalty, as well as lowering outlays.

PRM/CRM solutions are web-based software applications that support such critical processes as order management, supply chain management, customer support, payment and delivery services or various administrative tasks.

Some areas where you can benefit from our PRM/CRM solutions:

Portals

• effective collaboration with your specific target groups
• content management system to ensure easy maintenance
• user registration and classification
• personalization, customer profile and preferences
• ad management

Partner programs

• sales strategies support via distribution channel management
  
• retailer and partner support
  
• cross sales and loyalty programs

Sales Management & Controlling

• web shops (B2B/B2C)
  
• multilingual product catalog
  
• flexible stock keeping, continuously updated price lists and inventory
  
• cross product promotions, co-branded substores
  
• quick and easy configuration of country-specific requirements (language, currency, taxes)
  

Marketing and PR tools

• customer specific marketing strategies, easy and convenient implementation of promotions and ad campaigns
  
• targeted on-line marketing, detailed customer profile, co-branded substores, online survey combined with lottery
  
• easy and fast implementation of PR-promotions
  
• newsletter, press release sending

Order & Supply Chain Management

• electronic data interchange between shop engine and supply chain partners to achive smooth data flows between order and delivery
  
• seamless and flexible integration of business partners, e.g. fulfillment and payment providers, distributors)
  
• individual order process per fulfillment partner